Grant Consent
The Grant Consent option enables you to implement Token-based authentication based on existing user name and password. A permission request is sent to the customer "Global" administrator to access the customer Microsoft 365 platform.
Customers onboarded prior to version 8.0.450 with M365 user and password authentication must upgrade to use Token based authentication as a result of enhanced Microsoft Security policies.
| ➢ | To secure Token-based connection with Grant Consent: |
| 1. | In the Service portal Navigation pane, select Configuration > M365 Configuration. |
| 2. | Click Grant Consent. |
| 3. | Enter customer IT Administrator credentials with "Global" Admin permissions. |
The M365 User Account must have "Global" Admin permissions, otherwise the “Consent on behalf of the organization” check box does not appear.
| a. | Click "Consent on behalf of your organization" and then click Accept. |
Once the process has completed successfully, the following confirmation is displayed:
